Advanced Speech Analytics
Harness the Power of Connectivity
Create comprehensive consumer / patient profiles that connect the dots between analysis data and call outcomes.
Unsurpassed Data Analysis
VoizTrail® Speech Analytics brings the power of behavioral science integrated with unsurpassed data analysis and exposes hidden emotional data through agent, team, and call scoring. It is the first-of-its-kind to offer organizations a simple way to utilize their call data for in-depth behavioral analysis.
Our standard Behavioral Science and Decision Analysis modules allow for the creation of comprehensive consumer / patient profiles that connect the dots between analysis data and call outcomes. The combined analysis data from a consumer’s call history, identifies common behavior patterns, allowing organizations to predict future behavior and align payment strategies for the best results.
VoizTrail® Speech Analytics can be installed in the cloud or on-premise.
Consumers who have higher expectations of businesses than ever before.
Open Up a World of
Business Intelligence
Being able to see who has said what is so vauable. But the best part is the emotional intelligence analysis. It’s easy to determine how a call is going. I can see when a call begins distressed, and resolves with a calm and satisfied consumer. And, I now know which agents are skilled in making that happen.
Empower
Frontline Workers
Aside from the advantage of providing agents with better training, VoizTrail® provides your supervisors with the data necessary for targeted mentoring.
Target
Compliance Challenges
VoizTrail® Speech Analytics provides contact centers with all the tools needed to maximize their compliance efforts. Monitor 100% of your call volume.
Market with
Predictive Analysis
Analysis of call interactions allows you to get into the minds of consumers for trend data & marketing insights that lead to more effective business strategies.
Increase
Consumer / Patient Satisfaction
Segment your consumers & patients into groups for a tailored experience, and flag interactions for risks early on. Now you can ensure consumer interactions are optimized while shortening the revenue cycle.
Increase Consumer Engagement
With VoizTrail®, “Getting to know” the consumer gives every team in your organization priceless information on how best to target consumers in the future, as well as retain existing ones.
Level the Playing Field
VoizTrail® Speech Analytics eliminates the need for research teams, and gives smaller organizations the same opportunities for competitive advantages as the large corporations.
Leverage NLP
VoizTrail's natural language processing (NLP) combines artificial intelligence with natural language. It's goal is to make human interactions with machines as human as possible.
Capture 3D Interactions
Emotional data gives a 3D impression of the interaction. Proper content without emotional professionalism is a red flag and requires immediate feedback.
Target Training Opportunities
With VoizTrail®, “Getting to know” the consumer gives every team in your organization priceless information on how best to target consumers in the future, as well as retain existing ones.
Track Compliance Violations
VoizTrail® can help you track adherence to compliance to avoid potential violations.
Prevent Fraud & Other Losses
VoizTrail® helps to prevent losses by exposing legal hazards or attempts at fraud.
Automate Monitoring
VoizTrail® can automate the monitoring process which frees up senior staff, so they can spend more time with clients and focus on better training of support staff.
Handle Disputes
VoizTrail® will help you quickly track and respond to disputes providing key evidence for claims as well as recognizing areas of processes that may lead to them.
